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FAQs | YOU'RE NOT THE FIRST TO ASK

FREQUENTLY ASKED QUESTIONS

Yes. Quantum Link Logistics services all points in Canada and the US including Hawaii and Alaska. This service includes partial shipments (LTL) and full loads (F/L). If there is a road, rail spur, port or landing pad, we can deliver your cargo to where it needs to be.

We provide two simple options:

• Call and talk to one of our friendly and knowledgeable staff. They’ll ask all the right questions to ensure you receive an accurate quote.
• Fill out the online quote request and one of our staff will respond shortly.

Yes. Each shipment is accompanied by a Quantum Link BOL and includes all relevant details. This protects you, the client, by ensuring all proper instructions are followed through.

Without effort! Our proactive staff traces all shipments daily for our clients. An email or phone call from our tracing department will advise you of your shipment’s progress. We also contact and inform the consignee as to the freight’s arrival time at no extra charge to you.

Yes. If you do not have a customs broker in place, we have two options for you:

• If you want to keep the customs brokerage fees separate from the transportation charges, we can recommend a highly regarded customs brokerage firm.
• If you prefer an all-in charge that includes freight and customs clearing, we can set up your account accordingly and handle everything for you.

Unless otherwise declared on the bill of lading, the standard limitation of liability is $2.00 per pound. If your shipment is worth more than $2.00 per pound, consider obtaining additional coverage. Some clients who do a lot of high value shipping have coverage with their own business insurance policy. If you do not have your own freight insurance, we can obtain an economical onetime policy for you on individual shipments.

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